What my customers say about me

Jules made our trip to the Ice Hotel in Sweden amazing.  It was for my husband's 60th birthday and everything was perfect because of her.  She booked us into an amazing Ice Room, which was incredible and took care of all the travel stuff so we didn't have to worry.  Jules knew all the best things to do around the hotel plus guided us to booking all the trips that would make it an unforgettable experience.

She was always there to help out and answer any questions making the trip stress free.  Staying in the Ice Room was a dream come true for us.  Big thanks to Jules for making my husband's birthday unforgettable, we're already thinking about where she can send us next!

Debra (26th Mar 2024)

Jules has been fantastic, we booked our first cruise with Jules in October and everything was perfect. Jules gave priceless advice and was there before, during and after for guidance and any help we needed. We’re now booking our next cruise with Jules and cannot wait! Thank you

Charlotte Grover (24th Nov 2023)

Jules was amazing from start to finish. We have just got back from our first cruise to Spain and Portugal, Jules gave us endless great advice before booking so we knew exactly what we wanted. Jules even posted out all the documents before we travelled, these nice little touches make all the difference. We are now in the process of booking our 2nd cruise through Jules! Thank you.
 

 
 

Barbara Grover (24th Nov 2023)

Jules Turner came highly recommended
She did the lot Flights Hotel Insurance
A week in Italy , Bologna
Every worked liked clockwork
All over the phone
I changed my mind on the Outward date
It was no problem for Jules sorted straight away
Airport transfers fantastic we were met at the Airport as planned
First Class service x

Robert (12th Jun 2023)

Hats off to the awesome Jules

Hats off to Jules who has been outstanding from the outset. At our initial consultation call she quickly understood our needs/requirements and chose a great resort in Mauritius. Everything went smoothly and she even took the trouble to message us on the arrival day wishing us a happy holiday. The icing on the cake was when flowers arrived in our room for my wife’s 60th birthday courtesy of Jules - that was an awesome touch and way beyond our expectations. Communication was brilliant all round. I would not hesitate using Jules and Not Just Travel again. Thank you so much for your help and support - you are simply the best 😀

Mr F (10th May 2023)

Solid guidance with a personal touch

Yet again, Jules Turner has given incredible support and guidance on my last trip. Travelling solo to Thailand was a bit daunting but Jules went over and above to help, reassure and ensure that I was okay along the way, which really meant so much.

If you’re looking for solid guidance and the personal touch then I highly recommend Jules.

Lisa (28th Apr 2023)

New Zealand trip booked through Jules - AMAZING Service

I booked a trip to New Zealand through Julie Turner who was amazing. Nothing was too much trouble, helped with finding the best route at an affordable cost. Friendly, polite and eager to help find you the best deal, also advising of things to consider such as insurance, refunds on a non used flight for a flexi ticket.

Julie sent links to help with the travel regarding visas, luggage allowance with the airlines etc.

Would 100% recommend to my friends and family.

Simply an amazing stress free service.

Jenny (28th Apr 2023)

Jules is just a super star!
Such an amazing personal touch having a personal contact and not just a voice at the end of a long awaited call centre.
She listened to our holiday needs and provided options based on her extensive experience. Not to mention helped us navigate through covid issues.
Have already booked again via Jules and will do again! She’s a super star!

Shelly Rawle (20th Oct 2022)

I have had a seamless experience booking with Jules Turner, nothing has been too much trouble for her, initially helping me with accommodation options and then guiding me through all the covid rules and requirements and any changes as they happened, even helping with my API's and booking me in online, all I need to do now is pack my suitcase and get on the plane! 5* customer service, a rare thing these days - Jules has a customer for life in me!

Jas (23rd May 2022)

Jules Turner from notjusttravel.com was very helpful when looking to book a holiday to the Itialan Lakes for myself and partner, we knew what we were looking for and Jules came back with suggestions and advise. We are very happy with our booking and can't wait to travel. Would recommend and definitely use Jules again.

Sal & Mike (01st Feb 2022)

After a bad experience booking a holiday online, then no one to help when airline went bust, Jules Turner stepped in and found me a perfect holiday. Ever since I have always used Jules- takes all the stress out of finding a holiday and I know I have the added protection that if anything unforseen comes up, she will resolve it.
She also seems to really care about your experience- checking all is fine when you get on holiday. 100% professional, patient and fantastic customer care.
Would not hesitate to recommend Jules Turner

Kate (01st Feb 2022)

After a bad experience booking a holiday online, then no one to help when airline went bust, Jules Turner stepped in and found me a perfect holiday. Ever since I have always used Jules- takes all the stress out of finding a holiday and I know I have the added protection that if anything unforseen comes up, she will resolve it.
She also seems to really care about your experience- checking all is fine when you get on holiday. 100% professional, patient and fantastic customer care.
Would not hesitate to recommend Jules Turner

Katherine (01st Feb 2022)

5 star service !!!!!

I booked a recent trip to the big apple with NJT.

The whole process from start to finish was efficient/organised and I felt like I had my own PA - as Jules took care of every aspect of the holiday from private transfer /theatre/sightseeing..

Jules ensure that we were kept up to date with COVID changes and I felt safe and reassured the whole time.

I will be booking my next trip with NJT again this year and would highly recommend using NJT..

Nancy (05th Jan 2022)

We booked our 2020 trip to beaches Ocho Rio's through Jules Turner at not just travel, she got us a fantastic deal but then obviously we couldn't go, she dealt with everything for us, moved our booking too this year. Jules kept us informed of all the changes happening in the lead up to our holiday and then made sure we knew about all the requirements we needed before travel and a check list for before we left and of course with the reassurance once we got to resort she would still be able to contact her of we had any problems.

It was such a smooth process we are now in the process of booking our next trip through her.
Jules gives you that very rare, old fashioned customer service. Wouldn't use anyone else now.

Angela (12th Nov 2021)

Considering the current C19 chaos within the travel industry, we have had exceptional service from Jules. We would not hesitate to recommend Jules services, we will definitely return for our next booking
Satisfied costumer John. North Kent.
 
 
 
 

John (08th Aug 2020)

I have booked my second holiday with Jules Turner. I will never go back to booking on internet with random companies. Jules is amazing - takes all the stress out of booking a holiday and finds amazing deals and really goes the extra mile in customer care. I would have no hesitation in recommending her at all.

Kate Pilsbury (06th Jul 2020)

I had never booked with an independent Travel Agent before so I initially booked a 2 night break in London’s for Valentines Day last year to try it out. I used Jules Turner from NJT. We had a wonderful break that I have since booked a romantic holiday to Barbados with my partner and most recently a 4 day break in New York with my grown up children. What an experience that was and none of that would been possible without Julie’s help, input and guidance. From start to finish, she was in contact to help with the documents we required and recommended attractions to see from personal experience. Thank you Jules Turner for helping me create ever lasting memories with my family. Really Going the Extra Mile, that personal touch makes such a difference.

Christine Greig (02nd Jul 2020)

This was my first time booking through Jules Turner of Not Just Travel. Jules was recommended by a friend
And I found her extremely knowledgable and super efficient, nothing was too much trouble and everything went smoothly.
I would highly recommend Jules.

Ali C (15th Jun 2020)

We have booked our honeymoon with Jules Turner for November this year, and could not have asked for anyone better to help us with this booking. She literally did everything for us, was informative about the choices we made,and made the whole process smooth easy and faultless.
We would have no hesitation in booking with Jules for any further holidays we take. Thank you Jules :)

Julie Moore (12th Jun 2020)

I spoke to Julie Turner , she was so helpful in booking our Holiday .. she had most of the answers I asked and what she wasn't sure about , she came back to me within 24hrs , so we have now booked to go away in November, she knows her job and will be using her for all our holidays ... my son has also used her since I told him .
Thank you Julie.

M Luxford (12th Jun 2020)

Julie arranged a holiday of my dreams to Borneo last year, Jules turner of NJT was very helpful and gave us lots of time and advice, nothing was to much trouble no questions were stupid, and if Julie didn't know she soon found out. We had an experience of a life time, stayed in 2 different places and everything was organised and sorted out for us prior to arriving. When we unfortunately got stuck overnight at the airport Julie tried to assist the best she could.
Will be using her again hopefully later this year for another amazing adventure.

Sal R (12th Jun 2020)

Jules turner at NJT planned my dream holiday along the west coast of America. Prices good, Comms good would defo recommend as a package

Connor (12th Jun 2020)

We have booked two holidays with Julie Turner from NJT, both have been fantastic. Julie certainly knows her stuff and was able to answer all our questions. She helped us tailor our holidays to cater for everything. Would absolutely recommend her and already have. Will hopefully be booking another break soon with Jules and NJT. Thanks for everything 😁

L Ansell (12th Jun 2020)

Have always wanted to do Route 66 but thought it would be a headache to plan. Julie took all the stress away and planned the whole trip and made any changes we wanted to make to the route. Also liked the idea of the flexible booking so we can change the date if need be. Looking forward to our Route 66 holiday next May.

D Browne (11th Jun 2020)

Well what can I say. Our Northern lights experience holiday was probably the best holiday we've ever had. Will be honest, I was nervous about going on a winter/cold holiday but this has 100% changed my mind. Lovely place to stay, food was excellent, fabulous excursions all included in our deal! And we did have the advantage of being able to go every night to hunt for the Aurora. To top it all we did! Thanks again, Jules, for helping us with our holiday.

Michael & Lorna Ansell (06th Mar 2020)

Julie organised the most spectacular holiday for us to Norway.  Everything was so easy and well organised by Julie and we had the best time.  It was very reassuring to know that we had someone there to help if we ever needed her.  Julie was amazing throughout the whole booking process and tailored the trip to especially what we wanted to do!

100% recommend.

Georgina Ramsier (17th Feb 2020)

I booked a 4 day break in New York with Julie back in June.  I have just got back from the most amazing trip with my grown up children.  What an experience and none of that would have been possible without Julie's help, input & guidance.  From start to finish she was in contact to help with the documents we required and recommended attractions to see from personal experience.  Thank you Julie for helping me create ever lasting memories with my family.  Really going the extra mile, that personal touch makes such a difference!

Also forgot to mention that I constantly wanted to add things in the build up to the trip. Like hotel and parking in Heathrow prior to leaving which Jules sorted for me. Thanks again xx

Christine Greig (08th Feb 2020)

I recently booked a holiday with Jules Turner and was on a tight budget, she managed to find me an amazing deal at a great hotel.  Our flights were all set up and Jules reminded me on the day that I could check in and her service level was fantastic! Jules also checked on my arrival that everything was in order and I was content.  I would highly recommend Jules for all your holiday needs.

On the flip side she booked an extravagant holiday for my son, he booked a 5* plus hotel and it was for his girlfriend's 21st birthday, on arrival they were treated so well and Jules had arranged special treats as a bonus for her birthday.  I would most definitely book with only her again.  They were given the same treatment and were helped by Jules at every step of the way and she also messaged to ensure they were happy with their booking and hotel on arrival.  On this occasion Julie went over and above her high standards by recommending days out which they also did and found so helpful.

If you want a trouble free recommended holiday I would most definitely recommend Julie.

 

 

 

 

Kim Sherriff (04th Nov 2019)

I would like to personally thank Jules for all her hard work and dedication to help myself & Chris find the perfect getaway for us.  Jules is one of the most patient people I have ever come across and her attention to detail is the best in the business.  Her knowledge of her clients and their needs are exceptional and I will be using Jules for all of our future travel needs.  Both Chris & I are very excited to start our Disney adventure and it is all thanks to Jules and her commitment to putting her clients first.

Steffi Sallows (12th Oct 2019)

A big Thank you to Jules Turner. I have always booked holidays through internet companies in the past. Back fired big time when my holiday was cancelled due to Thomas Cook and company i booked holiday through would not answer calls. Having spent hours trolling through countless holidays, getting more and more frustrated, Jules came to my rescue. She is calm, super helpful and very patient and really goes the extra mile. I now have another holiday booked, will have very happy children and for hardly anymore than i originally paid for it. Definitely will use Jules going forward and would 100% recommend 😁

Kate Pilsbury (25th Sep 2019)

We always spoke about our dream holiday in California and Las Vegas, Julie made this a reality for us! We told her exactly what we had in mind and within a couple of days we had a full itinerary with great hotels and our car hire sorted.  We booked all our park and attraction tickets through the same booking with ease! Julie had good knowledge of the areas we wanted to visit and went above and beyond in advising us the best places to stay and things to see which really took the stress out of booking a multi-trip holiday.  We will always use Julie for our future trips!!! Thanks again for all your help x

Chloe Knight (04th Sep 2019)

Brilliant service! Thank you for booking our cruise for next year xx

Susan Smith (27th Aug 2019)

Absolutely fabulous, so helpful and gets you a great deal! x Sara

Sara Smith (25th Aug 2019)

Have just come back from a fabulous 2 week holiday organised by Jules, nothing was too much trouble, answering our many questions and finding out information before we had even left.  Even when on our holiday she was in contact to ensure everything was to our satisfaction.  Will certainly be recommending to friends and family.  Thanks Jules x

Catherine Gouldstone (25th Aug 2019)

I recently used Jules @ Not Just Travel for our last minute summer holiday.  Nothing was too much trouble, Jules got us a great deal and gave us hard copies of all documentation quickly and was there for any help we needed.

A very efficient and professional service was provided and we will definitely use Jules @ Not Just Travel again.

In addition I would not hesitate to recommend Jules to my friends, family and business connections.

Thank you for a great service, we had a fantastic time!

Nick Bunton (18th Aug 2019)

Great personal service, nothing too much trouble, strongly recommend xx

Sally Rogers (03rd Aug 2019)

Had a fabulous time, celebrating our 25th wedding anniversary in Rome. Thanks again Jules Turner for arranging it all. Fantastic hotel, beautiful flowers too! X

Lorna Ansell (17th Jun 2019)

This is a little testimonial for Jules and her amazing travel company.  We had an amazing trip in the most beautiful part of Iceland and we have had a fantastic trip all organised by Jules and her professionalism has been 100%, on the ball with beautiful little touches, flowers in my room when I arrived, card for my birthday and just checking in to make sure everything was ok.  So if you're thinking about going to Jules for your travel needs I would highly recommend her for every single part of the journey she has been amazing!

Lisa Hawkyard (08th Mar 2019)

Booked our 2019 summer holiday with our very professional and helpful travel consultant, Jules Turner, thank you 😊

Delann Ansell (13th Jan 2019)